Shipping policy
Shipping Policy
Order Processing and Shipping Time Orders are typically processed and produced within 3 - 7 business days before being shipped out.
Shipping Duration The average shipping time is 5 - 7 business days.
Please note that circumstances beyond our control, such as natural disasters, holidays, and weather conditions, may cause shipping delays. While most packages will arrive on time, we cannot guarantee exact delivery times as delivery issues are the responsibility of the shipping company.
Order Cancellation Orders can be canceled without penalty within 24 hours of creation. To cancel an order, send us an email with the subject line "CANCEL." If the item has already been shipped, cancellation is not possible.
Address Correction If an incorrect address was entered, reply to the order confirmation email with the correct information. Notify us immediately via email, and we can correct the address within 24 hours.
Damaged Item If an item arrives damaged, contact us with:
- Your order number.
- A picture of the damaged product.
We will send a replacement free of charge once we receive this information.
Additional Questions For any other questions not addressed here, please feel free to contact us. We will do our best to respond within 24 hours.